Return & Exchange
At Hemmitie, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, our policy is designed to make the process as smooth as possible.
Returns
- Eligibility: Items must be returned within 30 days of receiving your order, in their original condition, unworn, and with all tags attached.
- Return shipping cost: Customers are responsible for covering the return shipping cost.
- Refunds: Refunds will be processed to your original payment method once the returned item has been inspected. Shipping fees are non-refundable.
- Exceptions: Personalized or custom-made items are not eligible for return unless they are defective or damaged.
Exchanges
- We recommend placing a new order for the desired product(s) and returning the original item(s) for a refund. This ensures the exchange process is faster and simpler.
- If you prefer a traditional exchange, we will process it once the returned item is received and inspected.
How to Initiate a Return or Exchange
- Contact us at info@hemmitie.com or through our website with your order number and reason for return/exchange.
- We will provide instructions and a return address.
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
For any questions, feel free to reach out to us at info@hemmitie.com. We’re here to help!
Thank you for shopping with us!